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Social Security Video Connect: Connect with Us from Anywhere



May 21, 2024 •
By BJ Jarrett, Acting Deputy Associate Commissioner

Reading Time: 1 Minute

Last Updated: May 21, 2024

We are always thinking of ways to make doing business with us easier. With our Social Security Video Connect option, you can conduct business with us using video on your personal device, from your preferred location.

Social Security Video Connect is available for:

  • No-change replacement Social Security cards (U.S. citizens only).
  • Date of birth corrections (U.S. citizens only).
  • Benefit applications.
  • Redeterminations.
  • Overpayments.
  • Medicare.

How to get started

To get started with this new service, please make sure you have a computer, tablet, or smart phone with a webcam and internet access. Then, you can follow the steps below.

  1. To schedule an appointment, contact your local Social Security office or call 1-800-772-1213 between 8:00 a.m. and 7:00 p.m., Monday through Friday. If you are interested in a video appointment, the representative will determine whether video is an appropriate option for you. If video is not an option, we can conduct the interview over the phone or in the office.
  2. If you choose a video appointment, we will ask you to provide us with your email address and phone number. You will receive an email with a link for the Microsoft Teams meeting.
  3. On the date and time of your appointment, you will connect with us through the link provided.
  4. If you run into issues with Teams or need to reschedule your appointment, please contact your local Social Security office or call 1-800-772-1213.

We strive to improve our customer service and increase the ways you can connect with us.

Please share this information with your friends and family who may need it – and post it on social media.


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